1. Introduction and Developer Identity

This Privacy Policy explains how ADAMBULETTE ("we", "us", or "our") collects, uses, and shares your information when you use the AA Dispatch (also known as A A Dispatch) mobile application (the "App") and our related medical dispatch services. We are committed to protecting your privacy and ensuring the security of your personal data. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Which Apps This Policy Covers

ADAMBULETTE operates two companion mobile applications: AA Dispatch, used by drivers and dispatch staff, and the Ambulette Patient App, used by patients (or their caregivers) to view their scheduled transportation and track their assigned driver's arrival. This policy applies to both apps. Sections 3-4 below describe the driver-facing AA Dispatch app; Section 5 describes the Patient App specifically, since the two apps collect different information.

3. Real-Time & Background Location Services (AA Dispatch — Driver App)

To provide reliable medical transportation, routing, and dispatching services, the AA Dispatch (or A A Dispatch) App collects precise and approximate location data of drivers. This tracking is a core requirement of our service:

• Real-Time Tracking: We collect location coordinates to allow office administrators and dispatchers to monitor active routes, track trip progress, and coordinate patient pickups.
• Background Location: The App collects location data even when the app is closed or not in use (running in the background). This is necessary to ensure the automated dispatch scheduler can match the closest available driver to a patient trip and to update estimated arrival times (ETA) dynamically.
• Driver Control: You can enable or disable location tracking via your mobile device settings. Please note that if you deny or disable location permissions, the App will not be able to function correctly, and you will not be able to receive trip assignments.
• No Sharing for Ads: Your location data is solely used for operational dispatching, navigation, and billing verification. We do not share or sell your location details to third parties for advertising or marketing.

4. Other Data We Collect (AA Dispatch — Driver App)

We collect only the information necessary to provide and optimize medical transportation services. This includes:

• Patient pickup/drop-off locations and contact details.
• Driver user profiles (name, email, phone number, vehicle details, and credentials).
• Trip and job timestamps (start, pickup, drop-off, and completion times).
• Device information and app activity logs for troubleshooting.

5. Ambulette Patient App — Data We Collect and How It Differs From AA Dispatch

The Ambulette Patient App (referred to below as the "Patient App") is a separate, lighter-weight application built specifically for patients and caregivers. It collects far less information than the driver-facing AA Dispatch app, and critically, it does not track your device's location at all.

• Mobile phone number: used only to verify your identity, via a one-time passcode (OTP) sent by SMS. We do not use your phone number for marketing.
• Verification codes (OTP): sent through a trusted third-party SMS delivery provider (Twilio). Your phone number is shared with Twilio solely to deliver that code, and for no other purpose — see Section 8 (Third-Party Sharing).
• Patient name and company affiliation: used to confirm your identity and retrieve the trips scheduled for you by your transportation company.
• Scheduled trip details: pickup/drop-off addresses, appointment times, and your assigned driver and vehicle, so you can see your own upcoming and past trips.
• No location tracking of the Patient App user: the map shown in the app displays your assigned driver's current location (read from our dispatch system) so you can see their estimated arrival — your own device's GPS/location is never requested, read, stored, or shared by the Patient App.

6. Data Retention Policy

We store and retain your personal and operational data for as long as your account is active, or as necessary to fulfill the purposes outlined in this policy:

• Account & Profile Data: Retained for the duration of your active relationship with ADAMBULETTE.
• Location Coordinates & Logs: Retained for operational history, route verification, and billing audits for a period of up to 1 year, unless a longer retention period is required to comply with legal, regulatory (e.g., medical transport audits), or tax obligations.
• Archived Backups: System backups and server logs may be retained securely for up to 90 days after active deletion before being permanently overwritten.

7. Data Deletion and Account Deletion Request

You have the right to request the deletion of your account and personal data at any time. To request data deletion:

• How to Request: You can submit a deletion request by emailing us directly at office@adambulette.com. Drivers and staff can request account and data deletion through their registered company or agency administrator; patients can request deletion of their Patient App account the same way, or through their transportation company.
• Process: Upon receiving and verifying your request, we will deactivate your account and permanently delete or anonymize your personal data (including profile information, location history, and credentials) from our active databases within 30 days.
• Exceptions: We may retain certain transactional or historical logs (such as completed trip records, billing records, or incident reports) as required by healthcare laws, state transportation guidelines, or for legal and auditing compliance.

8. Information Protection

We implement industry-standard security measures, including data encryption (in transit and at rest) and secure role-based access controls, to ensure the confidentiality of patient and driver information.

9. Third-Party Sharing

We do not sell or lease your data to third parties. Information is only shared with relevant healthcare partners and medical dispatch staff directly involved in the patient's transportation process, with our SMS delivery provider (Twilio) solely to deliver Patient App OTP codes, or as required by law.

10. Updates

We may update this policy periodically to reflect changes in our services, technological advancements, or legal requirements. Please check this page regularly for the latest information.